"Intensive Classroom Training – 3 Day
This course prepares the Participant to pass the ITIL V3:2011 foundation by introducing the student to the basic principles of IT Service Management embedded in ITIL. The course is instructor-led, which is delivered over 3-Day. It includes lecture sessions, classroom work, as well as homework assignments. It is based upon Office of Government Commerce’s (OGC) ITIL books"